Privacy Policy

Who we are

McKnight’s Painting Services is a painting and decorating business based in Ballyclare, Northern Ireland. For UK data protection purposes, McKnight’s Painting Services is the controller of personal information collected for quotations, customer work and business administration.

Privacy enquiries can be made by calling 07468 434972 or through the same contact method you used to request a quotation.

Information we collect

Depending on how you contact us and the work requested, we may collect:

• your name, telephone number and other contact details;
• your address, postcode and information needed to visit the property;
• project descriptions, measurements, colour or finish preferences and photographs you provide;
• messages, quotation details, appointment notes and customer-service records;
• invoice, payment and accounting information; and
• limited technical information supplied by the website host, where applicable, such as security logs.

Please avoid sending sensitive personal information unless it is genuinely needed for the work.

How we use personal information

• to respond to enquiries and arrange property visits;
• to prepare quotations and plan, carry out and complete decorating work;
• to communicate about access, timing, materials, variations and payment;
• to maintain invoices, accounts and other records required for tax or legal purposes;
• to handle questions, complaints, insurance matters or legal claims;
• to protect the security of the business and website; and
• to use project photographs for marketing only where appropriate permission has been obtained.

Our lawful bases

We use personal information only where a lawful basis applies. The main bases are:

• Contract: to take steps at your request before entering a contract and to perform the agreed work.
• Legal obligation: to keep tax, accounting and legally required records.
• Legitimate interests: to operate the business, respond to customers, secure records and manage or defend claims, where those interests do not override your rights.
• Consent: where permission is requested for optional marketing, promotional photographs or another specific purpose. Consent may be withdrawn.

Who we share information with

Information is not sold. It may be shared only where necessary with trusted providers such as accountants, insurers, professional advisers, payment or banking providers, website or IT suppliers, and subcontractors involved in an agreed job. Information may also be disclosed where required by law or to establish, exercise or defend legal claims.

Where a supplier processes information on our behalf, it is expected to use appropriate safeguards. Some services, including WhatsApp or other external platforms you choose to use, operate under their own privacy terms.

How long we keep information

Information is kept only as long as reasonably needed for the purpose collected. As a general guide:

• enquiries that do not proceed may normally be kept for up to 24 months;
• quotations, job, invoice and payment records may normally be kept for up to six years, or longer where tax law, an active dispute or another legal requirement applies;
• marketing contact details are kept until consent is withdrawn or the information is no longer needed; and
• project photographs are reviewed periodically and deleted when no longer required.

Property photographs

Photographs may be taken or supplied to assess, quote for and record the work. Images will not intentionally identify occupants. Separate permission will be requested before identifiable property photographs are used for a portfolio, website or social media where consent is the appropriate basis.

Website, cookies and external links

This standalone website does not currently use non-essential cookies, analytics or advertising trackers. Basic hosting or security services may process limited technical logs where necessary to deliver and protect the website.

If analytics, embedded services or non-essential cookies are added later, this policy and the website’s consent controls should be updated before those technologies are used. Links to WhatsApp and other external websites are governed by those providers’ own policies.

How we protect information

Reasonable organisational and technical measures are used to protect information from accidental loss, misuse, unauthorised access or disclosure. Access is limited to people who need the information for legitimate business purposes. No storage or transmission method can be guaranteed completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to:

• be informed about how your information is used;
• request access to your personal information;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be erased or its use restricted;
• object to certain uses, including direct marketing;
• receive certain information in a portable format; and
• withdraw consent where processing relies on consent.

These rights are not absolute and legal record-keeping requirements may still apply. We may need to confirm your identity before completing a request.

Questions and complaints

Please contact McKnight’s Painting Services first so there is an opportunity to address your concern. You may also complain to the Information Commissioner’s Office, the UK regulator for data protection. Visit ico.org.uk/make-a-complaint for current contact options.

Changes to this policy

This policy may be updated when business practices, website tools or legal requirements change. The latest version and update date will be shown on this page.